At Charles Wander, customer satisfaction is our priority. We aim to provide quality products and a seamless shopping experience. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns
We accept returns only under the following conditions:

• The item received is damaged, defective, or incorrect

• The return request is made within 7 days of delivery

• The product is unused, in its original condition, and in the original packaging

Returns are not accepted for reasons such as change of mind or incorrect orders placed by the customer.

2. Return Process
To initiate a return, please follow these steps:

• Contact us at [email protected] within 7 days of receiving your order

• Provide your order number, the reason for the return, and clear photos of the item (if damaged or incorrect)

• Our support team will review your request and provide return instructions if eligible

3. Return Approval and Pickup
If your return is approved, we will arrange for pickup or provide the nearest return address depending on your location. Please ensure the item is securely packed for transit.

4. Refunds
Since we only offer cash on delivery, refunds will be issued as follows:

• You will be contacted by our support team to provide your preferred refund method and details

• Refund processing may take up to 7–10 business days

5. Non-Returnable Items
The following items are non-returnable and non-refundable:

• Products used, altered, or damaged by the customer

• Items returned without original packaging

• Accessories or freebies included with the product

6. Order Cancellations
You may cancel your order before it is shipped by contacting us at [email protected]. Once the item is dispatched, cancellation is not possible, and you must follow the return process after delivery.

7. Contact Us
For any return or refund-related inquiries, please contact:
Email: [email protected]